Return & Refund Policy
Aura Elegance Jewelers
Crafted with care. Designed with intention.
Your satisfaction is important to us. Due to the handcrafted nature of our jewelry, please review the following return guidelines carefully.
Returns
- Eligible items may be returned within 7 days of delivery.
- Items must be unused, unworn, and returned in original packaging.
Final Sale Items
The following items are non-returnable:
- Custom or personalized jewelry
- Clearance or sale items
- Earrings (for hygiene reasons)
Refunds
Approved refunds will be issued to the original payment method within 5–7 business days after the returned item has been received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos so we may promptly assist you.
Please note that custom and personalized pieces are final sale.
Aura Elegance Jewelers is committed to transparency, quality, and care in every detail.